At Canine Kingdom our goal is for every customer to thoroughly enjoy their shopping experience with us!
Satisfaction Guarantee 30-Day Return Policy:
If you are not completely satisfied with an item purchased, and the item is in the same condition and original packaging in which you received it, including parts and accessories simply email us, and you may return it within 30 days of the receipt of purchase - no questions asked! Some items have 60 day satisfaction guarantee as indicated in the product description.Quick and Easy Solutions:
If you have a product issue such as- receiving the wrong item
- item is damaged
- need help using the item
To Return Something:
Canine Kingdom
RETURNS
5847 Stonecrest Dr
Agoura Hills, CA 91301
Return shipping costs are non-refundable unless the item is being returned as a result of our error (damaged, defective, wrong item sent, etc.). For your protection, we encourage you to send your return via UPS or FedEx. Please retain all copies of your shipping receipt including tracking numbers for proof of return delivery. We cannot be held responsible for lost return packages. Return packages must be prepaid; we cannot accept COD. Please be aware that when exchanging an item for another, you will see a credit to your original pay method, and then a charge for the cost of the exchange item plus shipping and handling for the new order.
Exchanges:Ordered the wrong thing? Place a new order for the things you want. Please don't ask for an exchange in your return package.
Cancellations:Changed your mind? Return the unused, unopened items that you don't want within 2 weeks of purchase. We'll credit your card for the returned items.
As both founder and a loving dog parent, I know how confusing and expensive it can be to buy products for our dogs. Many dog products are ineffective, low quality, and even unsafe. Our product research and professional coaching divisions are designed to make dog product shopping as well as solving common problems much easier for every dog parent. 
