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Return Policy

Canine Kingdom Return Policy

Written by Mary Beth Close

At Canine Kingdom our goal is for every customer to thoroughly enjoy their shopping experience with us!

Satisfaction Guarantee 30-Day Return Policy:

If you are not completely satisfied with an item purchased, and the item is in the same condition and original packaging in which you received it, including parts and accessories simply email us, and you may return it within 30 days of the receipt of purchase - no questions asked! Some items have 60 day satisfaction guarantee as indicated in the product description.

Quick and Easy Solutions:

If you have a product issue such as

receiving the wrong item
item is damaged
need help using the item

Please email us for a fast solution. We'll take care of it for you.

To Return Something:

Canine Kingdom
RETURNS
78 Oakland Ave
Gloversville NY 12078

Return shipping costs are non-refundable unless the item is being returned as a result of our error (damaged, defective, wrong item sent, etc.). For your protection, we encourage you to send your return via UPS or FedEx. Please retain all copies of your shipping receipt including tracking numbers for proof of return delivery. We cannot be held responsible for lost return packages. Return packages must be prepaid; we cannot accept COD. Please be aware that when exchanging an item for another, you will see a credit to your original pay method, and then a charge for the cost of the exchange item plus shipping and handling for the new order.

Exchanges:

Ordered the wrong thing? Place a new order for the things you want. Please don't ask for an exchange in your return package.

Cancellations:

Changed your mind? Return the unused, unopened items that you don't want within 2 weeks of purchase. We'll credit your card for the returned items.

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